Privacy Policy

1. Introduction

SO Habitat, headquartered at 4 Op de Leemen, L-5846 Fentange, Luxembourg, is committed to protecting the privacy of users of its website so-habitat.lu.

This privacy policy informs you about how we collect, use and protect your personal data, in accordance with the General Data Protection Regulation (GDPR) and applicable Luxembourg legislation.

2. Data Controller

The data controller for personal data collected on this site is:

3. Data Collected

When using so-habitat.lu, we may collect the following data:

• Identification data: surname, first name
• Contact data: email address, phone number
• Project data: description of your renovation needs, type of work desired
• Browsing data: IP address, browser type, pages visited, visit duration (via Google Analytics)

4. Purposes of Processing

Your personal data is collected and processed for the following purposes:

• Responding to your contact and quote requests
• Following up on your renovation project
• Improving our website and services through browsing data analysis
• Complying with our legal obligations

5. Legal Basis

The processing of your personal data is based on:

• Your consent: when you fill in the contact form
• Pre-contractual measures: to respond to your quote requests
• Our legitimate interest: to improve our services and website

6. Data Recipients

Your personal data is intended exclusively for SO Habitat and is never sold to third parties.

It may be shared with the following service providers, strictly within their remit:

• Google Analytics: for website traffic analysis (anonymised data)
• EmailJS: for sending contact forms
• Vercel: for website hosting

7. Data Retention

Your personal data is retained for a period proportionate to the purposes for which it was collected:

• Contact data: 3 years from last contact
• Browsing data: maximum 13 months

8. Cookies

The website so-habitat.lu uses cookies to improve your browsing experience and analyse traffic.

Types of cookies used:

• Technical cookies: necessary for website operation
• Analytics cookies (Google Analytics via GTM): to measure audience and improve our services

You can configure your browser to refuse cookies or be alerted when a cookie is placed. However, some website features may no longer be accessible.

9. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

• Right of access: obtain confirmation that data concerning you is being processed and obtain a copy
• Right of rectification: request correction of inaccurate or incomplete data
• Right to erasure: request deletion of your data in certain cases
• Right to restriction: request restriction of processing of your data
• Right to portability: receive your data in a structured, commonly used format
• Right to object: object to the processing of your data on legitimate grounds

To exercise these rights, contact us at contact@so-habitat.lu or by post at the address above.

10. Data Security

SO Habitat implements all appropriate technical and organisational measures to ensure the security and confidentiality of your personal data.

Our website uses the HTTPS protocol to secure data exchanges between your browser and our servers.

11. Data Transfers Outside the EU

Some of our service providers (notably Google and Vercel) may process data outside the European Union. In such cases, we ensure that appropriate safeguards are in place in accordance with the GDPR (standard contractual clauses, adequacy decisions, etc.).

12. Complaints

If you believe that the processing of your personal data constitutes a violation of the GDPR, you have the right to lodge a complaint with the competent supervisory authority:

13. Policy Changes

SO Habitat reserves the right to modify this privacy policy at any time. Any changes will be published on this page with an update date.

We invite you to regularly consult this page to be aware of any changes.